Below are the terms & conditions of we send parcels. These will also be available during the booking process which you must read and where you are required to mark a box confirming that you have read them before completing your purchase of the service chosen.
Opening Hours
We are open to receive calls Monday to Friday between 9:00am and 5:00pm (BST) although the website can receive bookings 24 hours per day, 7 days per week.
Shipment Charges and Surcharges
Shipment charges are calculated by our "Quote & Book" calculator when you choose the destination country and have entered your package information. If you incorrectly under-estimate the weight or dimensions of your package(s) or knowingly enter incorrect information, we send parcels reserve the right to charge your credit/debit card for the difference between the amount charged and the amount you should have been charged. If you have paid by Paypal then we will send a request for payment via the Paypal system.
There must be someone available at the collection address between the hours of 9am and 5pm on the designated collection day. If you book a collection and the courier cannot collect from you on that day, then we send parcels will charge a failed collection charge (if deemed to be your fault) of £10.00 + VAT.
At the end of the booking process you will be prompted to print a bar-coded label or labels depending on how many packages you're sending. One label must be applied securely to each package, using clear tape and taping all the way round the label. If you do not use the UPS label(s) provided by this site and are required to complete a paper consignment note which the UPS driver will provide if you don't have the appropriate label(s), your shipment will be subject to any additional charges, if the service selected is different from the service ordered via this site.
Customs Clearance
we send parcels is not responsible for any duties which may be charged by Customs for non-EU shipments. The consignee (recipient) will be asked to pay any Customs duties deemed payable in the destination country before the consignment is released by UPS. If you'd prefer to pay this cost instead of the recipient, then we send parcels can accept payment from you in order for the consignment to be released. Please be aware, this cost is never known by we send parcels in advance of the consignment being processed through Customs. In addition, we send parcels is not responsible for any time delays caused by customs clearance of your goods in the destination country.
Unacceptable Shipments/Prohibited Items
we send parcels reserve the right to refuse any shipment or to provide a refund for any rejected (by we send parcels or Courier) shipment at the discretion of the management. Any damaged, lost or returned consignment containing any item from the list below can never be subject to a claim. UPS have the right to request that a parcel or parcels should remain open at the collection point in order to inspect for prohibited items.
- Alcohol / Animal skins / Furs / Any Animal Parts / Ivory and ivory products.
- Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver) Dangerous goods / Hazardous materials / FireworksLiquids / Adhesives / Paint.Firearms / Swords / Knives / Weapons.
- Live animals
- Money, Keys, Negotiable items & Payment cards
- Perishable goods
- Personal effects
- Plants / Seeds
- Pornographic materials
- Passports / Birth Certificates
- Tobacco and tobacco products / Drugs / Medicines
- *Unaccompanied baggage / Suitcases
- White Goods (fridges, ovens, Microwaves etc.)
- Glass / Ceramic / Marble / China / Stone / Resin - (or any item containing these matierals)
- Fire Extinguishers
- Laptops, Monitors, Computers
- Televisions / Plasma & TFT Screens
- Furniture (Unless Flatpacked)
- Any non-dry food item
- Engines / Generators or any part containing or having contained oil unless flushed through
- Batteries (Except Dry Cell)
Claims & Consequential Loss
Should any item be lost or damaged by UPS, then you can claim to the value of £60 per consignment (whether 1 or more parcels). Any claim in the event of loss or damage must be directed via we send parcels. We send parcels will then enter a claims procedure with UPS on your behalf. This may take up to 60 days to be resolved.
Neither we send parcels, or UPS are liable for consequential loss as a result of damage, loss or late delivery of a package or packages, such as but not restricted to:-
- Loss of Profit
- oss of Revenue
- Professional Expenses of Any Sort
- Breach of Contract
