Below are the terms & conditions of We Send Parcels. These will also be available during the booking process which you must read and where you are required to mark a box confirming that you have read them before completing your purchase of the service chosen.
Opening Hours
We are open to receive calls Monday to Friday between 9:00am and 5:00pm (BST) although the website can receive bookings 24 hours per day, 7 days per week.
Shipment Charges and Surcharges
Shipment charges are calculated by our "Quote & Book" calculator when you choose the destination country and have entered your package information. If you incorrectly under-estimate the weight or dimensions of your package(s) or knowingly enter incorrect information, We Send Parcels reserve the right to charge your credit/debit card for the difference between the amount charged and the amount you should have been charged. If you have paid by Paypal then we will send a request for payment via the Paypal system.
There must be someone available at the collection address between the hours of 9am and 5pm on the designated collection day. If you book a collection and the courier cannot collect from you on that day, then We Send Parcels will charge a failed collection charge (if deemed to be your fault) of £10.00 + VAT.
At the end of the booking process you will be prompted to print a bar-coded label or labels depending on how many packages you're sending. One label
must be applied securely to each package, using clear tape and taping all the way round the label. If you do not use the UPS label(s) provided by this site and are required to complete a paper consignment note which the UPS driver will provide if you don't have the appropriate label(s), your shipment will be subject to any additional charges, if the service selected is different from the service ordered via this site.
Note (DHL orders will not produce labels, only UPS orders will)
Customs Clearance (non EU destinations only)
We Send Parcels is not responsible for any duties which may be charged by Customs for non-EU shipments. The consignee (recipient) will be asked to pay any Customs duties deemed payable in the destination country before the consignment is released by UPS. If you'd prefer to pay this cost instead of the recipient, then we send parcels can accept payment from you in order for the consignment to be released. Please be aware, this cost is never known by We Send Parcels in advance of the consignment being processed through Customs. In addition, We Send Parcels is not responsible for any time delays caused by customs clearance of your goods in the destination country.
Undeliverable Items
UPS will attempt to deliver your packages on 3 consecutive working days. If there is no one available on the first delivery attempt, UPS will leave a card for the recipient to contact them and arrange re-delivery. If the recipient does not contact UPS then they will try on another 2 consecutive days. If there is no success after the 3rd attempt then UPS will contact We Send Parcels and offer to destroy or return the goods. A price will be sought on your behalf to have the goods returned and you will be given a choice.
DHL will attempt to deliver your package on two consecutive days if the 1st delivery attempt is unsuccessful - ie. that no one is available to receive the goods at the specified address. On both occasions the intended recipient will be left a card to contact DHL to arrange re-delivery. If the 2nd delivery attempt is unsuccessful and the intended recipient does not contact DHL to arrange re-delivery within 3 working days then the goods may be returned to sender. If this happens, then the same cost as sending + an £8 admin fee will apply. The same fees will be applied if the delivery address is deemed by DHL to be incorrect prior to or during the 1st delivery attempt, when the goods will be returned without further notice from DHL. In the event of non-delivery, you will be notified by We Send Parcels by e-mail.
Unacceptable Shipments/Prohibited Items
We Send Parcels reserve the right to refuse any shipment or to provide a refund for any rejected (by We Send Parcels or Courier) shipment at the discretion of the management. Any damaged, lost or returned consignment containing any item from the list below can never be subject to a claim. UPS and DHL have the right to request that a parcel or parcels should remain open at the collection point in order to inspect for prohibited items.
- Alcohol / Animal skins / Furs / Any Animal Parts / Ivory and ivory products.
- Articles of exceptional value (eg, works of art, antiques, precious stones, gold and silver) Dangerous goods / Hazardous materials / FireworksLiquids / Adhesives / Paint.Firearms / Swords / Knives / Weapons.
- Live animals
- Money, Keys, Negotiable items & Payment cards
- Perishable goods
- Personal effects
- Plants / Seeds
- Pornographic materials
- Passports / Birth Certificates
- Tobacco and tobacco products / Drugs / Medicines
- Unaccompanied baggage / Suitcases
- White Goods (fridges, ovens, Microwaves etc.)
- Glass / Ceramic / Marble / China / Stone / Resin - (or any item containing these matierals)
- Fire Extinguishers
- Laptops, Monitors, Computers
- Televisions / Plasma & TFT Screens
- Furniture (Unless Flatpacked)
- Any non-dry food item
- Engines / Generators or any part containing or having contained oil unless flushed through
- Batteries (Except Dry Cell)
Claims & Consequential Loss
Should any item be lost or damaged by UPS or DHL, then you can claim to the value of £60 per consignment (whether 1 or more parcels). Any claim in the event of loss or damage must be directed via we send parcels. We Send Parcels will then enter a claims procedure with UPS or DHL on your behalf. This may take up to 60 days to be resolved.
Neither we send parcels, UPS or DHL are liable for consequential loss as a result of damage, loss or late delivery of a package or packages, such as but not restricted to:-
- Loss of Profit
- Loss of Revenue
- Professional Expenses of Any Sort
- Breach of Contract
